Ticket Management Module
The Ticket Management Module is a comprehensive tool crafted to streamline team
task tracking, assignment allocation, and status management.
Divided into three essential sections—Ticket Setup, New Ticket, and All Tickets it
promotes collaboration, accountability, and operational efficiency in handling project
tasks and support issues.
Ticket Setup
Divided into three essential sections—Ticket Setup, New Ticket, and All Tickets it
promotes collaboration, accountability, and operational efficiency in handling project
tasks and support issues.
1.Ticket Progress:-
Define the stages of the ticket lifecycle (e.g., "In Progress,"
"Completed," "Pending," "No Action Needed"). Every status category can be
customized with specific colours and its priority order, hence it offers a visual cue
that enhances priority identification and task sequencing.
2.Ticket Importance:
Varying levels of importance for tickets, from high-priority
critical issues to standard tasks, this setup enables teams to prioritize tickets
quickly, facilitating faster decision-making.
3.Ticket Category:
Varying levels of importance for tickets, from high-priority
critical issues to standard tasks, this setup enables teams to prioritize tickets
quickly, facilitating faster decision-making.
New Ticket
The New Ticket section is the portal for creating tickets within the system. The UI
ensures comprehensive documentation by prompting team members to fill out all the
essential details for each new task or issue.
Key fields include:
1.Category: Choose the category that best aligns with the ticket, simplifying the
organization and future retrieval.
2. Importance: Indicate the task's urgency or significance, allowing team members
to prioritize accordingly
3. Progress: Select the ticket's current statusticket's current status (e.g., "In
Progress") to provide real-time insights into task progression.
4.Assigned To: Specify the responsible individual or team, establishing clear
ownership and accountability
5. Student (if applicable): This option links the ticket to a specific student, which is
especially useful for educational institutions or customer support contexts.
The New Ticket form also features a Summary and Description section, allowing
team members to provide detailed information on the task or issue. A rich-text editor
enhances this section, enabling formatting that improves clarity. The Network
Attachments feature allows users to attach relevant files or documents supporting
thorough documentation.
All Ticket
The All Tickets section is a unified dashboard for viewing and managing all active,
pending, and completed tickets within the system. This centralized view enhances
transparency and streamlines collaboration. Notable features include:
1.Filtering Options:
You can filter tickets by Progress, Importance, Category,
Reported By, and Current Assignee. This feature enables team members and
managers to quickly locate specific tickets or focus on relevant work segments.
2. Export to Excel:
Export ticket data to an Excel file for offline analysis, reporting,
or record-keeping.
3. Status Update:
Select a ticket to update its Progress or assign a Related
Option, keeping everyone informed about the task's current status.
Tickets are your project's mission control that brings together all your info in one
convenient portal. Here's why it's a game-changer:
1.Task Tracking Made Easy: Quickly see who is working on what. No more
searching through endless emails or chat threads!
2. Progress at Your Fingertips:
Watch your project milestones zoom by as you
track Progress in real-time
.
3.Bottleneck Busting: Spot holdups before they become headaches and keep
your project flowing smoothly.
