Ticket Module
Ticket Management Module
The Ticket Management Module is a comprehensive tool crafted to streamline team task tracking, assignment allocation, and status management.
Divided into three essential sections—Ticket Setup, New Ticket, and All Tickets it promotes collaboration, accountability, and operational efficiency in handling project tasks and support issues.
Ticket Setup
The Ticket Setup section, or Ticket Master, controls the ticketing system to align with your team’s workflow and organizational goals. Key configuration options include:
Ticket Progress
Define the stages of the ticket lifecycle (e.g., “In Progress,” “Completed,” “Pending,” “No Action Needed”). Every status category can be customized with specific colours and its priority order, hence it offers a visual cue that enhances priority identification and task sequencing.
Category
Choose the category that best aligns with the ticket, simplifying the organization and future retrieval.
Importance
Indicate the task’s urgency or significance, allowing team members to prioritize accordingly
Progress
Select the ticket’s current statusticket’s current status (e.g., “In Progress”) to provide real-time insights into task progression.
Assigned
Specify the responsible individual or team, establishing clear ownership and accountability
Student
This option links the ticket to a specific student, which is especially useful for educational institutions or customer support contexts.
Category
Choose the category that best aligns with the ticket, simplifying the organization and future retrieval.
Importance
Indicate the task’s urgency or significance, allowing team members to prioritize accordingly.
Progress
Select the ticket’s current statusticket’s current status (e.g., “In Progress”) to provide real-time insights into task progression
Assigned
Specify the responsible individual or team, establishing clear ownership and accountability
Student
This option links the ticket to a specific student, which is especially useful for educational institutions or customer support contexts.
Ticket Importance
Varying levels of importance for tickets, from high-priority critical issues to standard tasks, this setup enables teams to prioritize tickets quickly, facilitating faster decision-making.